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TRANSFER MICROSOFT OFFICE LICENSE HOW TO

You provision the same offers as your customer has been using.You don't need to reassign licenses, there's no data loss, and there's no disruption to end users if:.Disruption, data loss, and reassigning licenses If you don't have DAP, ask your customer to contact Microsoft 365 support directly to find out how much credit they're eligible for and how any credit will be given to them.įor more information about delegated admin privileges, see Obtain permissions to manage a customer's service or subscription.If you have delegated administration privileges (DAP) for the customer, you can contact Microsoft 365 support on behalf of your customer.

TRANSFER MICROSOFT OFFICE LICENSE HOW TO

The customer might be eligible for a credit if they purchased through the Microsoft 365 admin portal (for example, through monthly or yearly billing direct from Microsoft).Ĭredits for subscriptions purchased directly from Microsoft are handled by Microsoft 365 billing support.įor guidance on how to cancel your Microsoft 365 subscription, see Cancel your Microsoft business subscription. The destination partner or customer can repurchase the subscription during the 30 day grace period of the Expired state without service interruption. To learn more, see Subscription lifecycle states. During this time, users can continue to access files and services. This won't cause service disruption, because the subscription stays in this state for 30 days. The source partner may turn off the auto-renew and allow the subscription to go into Expired state.

The new subscription must be provisioned by the end of the expiry state of the asset (that is, 30 days from the term end date) to prevent data loss.įor scenarios where you are transferring more than 150 active customer subscriptions (examples: partner-to-partner transfers or transfers between channels), the tenant maximum would be exceeded by duplicating subscriptions.

On the subscription end date, the state changes to Expired.

To transfer seat-based licenses at renewal of the subscription, ensure that autorenew is turned off.

Transfer a customer subscription between partners through cancellation and expirationĪ customer can cancel the original subscriptions or allow them to expire.īecause there are no refunds for canceled subscriptions, it's best to wait until the subscriptions are near their natural expiration dates.

After the customer accepts your invitation, you can provision the desired subscriptions and licenses for them (for example, the same Office 365 offer that the customer purchased previously).(To provide support for multi-channel accounts, do the same thing.) Select Customers from the Partner Center menu and then select Request a reseller relationship.To move your customer's license-based subscriptions to the CSP Program, use the following steps: Move your customer's license-based subscriptions to the CSP Program For more information, see Microsoft 365 tenant-to-tenant migrations. For tenant-to-tenant migrations, customers must migrate the data to the new tenant themselves.